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Legal

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By making use of this website and the services, you agree to all terms as listed below

  • Terms and Conditions
  • Privacy Policy
  • Services & Refund Policy
  • Advertising Policy

Terms and Conditions

Last updated: 07/08/2018

Beyers-Agri – Terms of Service

December 2017 | Version 1.0

  1. Introduction

These are the general terms of our relationship with you. They cover any transactions where we provide services to you. Under these terms:

  • we are the service provider – Beyers-Agri (Pty) Ltd (Registration number: 0019-091-62-8),
  • you are the customer – someone who buys our services from us

An order is a separate document or form that contains the commercial terms of each specific transaction and incorporates these terms.

  1. Agreement

2.1. Composition. The agreement consists of these terms of service and any orders or any other specific terms applicable to the services.

2.2. Definitions. In the agreement:

business day means any day other than a Saturday, Sunday, or holiday (including a public or bank holiday) in the jurisdiction where we are organised

business hours means our normal business hours on business days

day means a day counted from midnight to midnight, including all days of the month, Saturdays, Sundays, and public holidays

sign means the handwritten signature or an electronic signature that the parties agree to use, of each of the parties’ duly authorised representatives

we, us, or our means the service provider

writing means the reproduction of information or data in physical form or any mode of reproducing information or data in electronic form that the parties agree to use, but excludes information or data in the form of email

you, you or your means the customer

2.3. Interpretation. The following rules apply to the interpretation of the agreement:

  • reference headings – clause and subclause headings are for reference only and do not affect interpretation
  • non-exhaustive lists – whenever a clause lists specific examples or items following a listing word, such as ‘including’, ‘includes’, ‘excluding’, or ‘excludes’, they will not limit its scope
  • undefined words or phrases – all words or phrases that the agreement does not define have their ordinary English meaning
  • references to enactments – references to any enactment include it as re-enacted, amended, or extended
  • references to people – references to a person includes a natural and juristic person
  • references to parties – references to a party includes their successors or permitted assigns
  • number of days – when any number of days is prescribed, the first day will be excluded and the last day included
  • no interpretation against the draftsman – the rule of construction that an agreement must be interpreted against the party responsible for its drafting or preparation does not apply
  • time calculations – the parties will use GMT +2 to calculate any times

2.4. Departure. These terms apply to all our customers and are not generally open to negotiation for reasons of consistency. Should the parties negotiate any departure from these terms, they will record that departure in the relevant order or other specific terms.

2.5. Conflict. If there is a conflict of meaning between these terms and any word or phrase in an order or other specific terms, the meaning in the order or specific terms will prevail in respect of the relevant services.

  1. Duration

3.1. Commencement. These terms start whenever you accept them by:

  • doing so explicitly – such as by checking a checkbox saying that you do or are agreeing to an order that incorporates them by reference
  • using the services in any way – such as by accessing them
  • or exercising any rights granted to you under the agreement

and continue until terminated.

3.2. Automatic renewal. If an order involves a subscription, the agreement will continue automatically from the end of the initial term or subsequent automatic renewal period for an automatic renewal period equivalent to the initial term.

3.3. Renewal termination. Either party may terminate the agreement before the end of the initial term or subsequent automatic renewal period by giving the other party at least 30 calendar days prior written notice.

  1. Orders

4.1. Placing orders. You place orders with us whenever you order or start using the services through the website or application. These orders are offers to us to buy our services.

4.2. Capacity and authority. You promise that you have the legal capacity and authority to enter into the agreement.

4.3. Invitation to do business. Marketing is merely an invitation to do business and we only conclude the agreement when we actually provide the services to you. This happens when we accept your offer.

4.4. Cancellations. We may cancel any order, but we will refund any money you have paid in relation to that particular order if we do.

4.5. Time and place. We conclude the agreement when we accept the order and where we are domiciled when we do.

4.6. Separate agreements. Each order is a separate agreement, but you are deemed to have breached all of them if you breach one of them.

  1. Services

5.1. Right. We grant you a right to use the services subject to the following limitations:

  • duration of agreement – you may only use the services for the duration of the agreement
  • limited to terms – you may only use the services according to these terms
  • non-exclusive – we may allow anyone else to use the services
  • non-transferable – you may not transfer the right to anyone else
  • specified purposes – you may only use the services for the specified purposes that we’ve communicated to you in writing from time to time
  • and any other limitations agreed between the parties in writing

5.2. Breach. We may cancel your right if you breach the agreement.

  1. Online services

6.1. Basis. We provide the online services to you on the following basis:

  • you give us permission to monitor how you use them for security and stability purposes
  • you agree that our records are undisputed evidence of the services provided to you

6.2. Access conditions. We will only provide online service access to you or your authorised users (where you are a juristic person) on the conditions that you or each one of them will:

  • accurately provide us with any information that we ask for on registration or account creation
  • create or have the necessary credentials (such as a username and password) assigned to them on registration or account creation
  • look after their credentials and not give them to anyone else
  • not interfere with or introduce any malicious software into the online services or otherwise misuse them
  • be responsible for any activity that happens under their account, even if someone else was actually acting under their credentials
  • have the necessary infrastructure, equipment, and software to access the online services
  • abide by the agreement and any policies that we communicate to them in writing
  • and any other conditions agreed between the parties in writing

6.3. Availability. We will do our best to make the online services available at all times, however we cannot guarantee that they will always be available. We may make them unavailable for scheduled and emergency maintenance.

  1. Your data

7.1. Definition. Your data is any data belonging to you or your customer that:

  • you or your customer (or any third party on your behalf) provide to us
  • we generate, process, or supply to you or your customer in providing the services

but excludes any derived data that we create for our own purposes or which is proprietary or confidential to us or our third-party contractors.

7.2. You own it. You own all your data, but give us a right to use it to provide the services when you provide us with access to it.

7.3. We do not own it. We do not own any of your data. However, we do own our derived data. Your data does not include any derived data that we create for our own internal purposes. Derived data is any of our own data that we create from your data, such as through aggregation, de-identification, or anonymisation.

7.4. Responsibility. We take the protection of your data very seriously and will always do everything in our power to protect it. [However, we are not responsible for any of your data stored on the online services, you provide it to us at your own risk, and you indemnify us against any liability for it to the extent allowed by applicable law, including liability for data breaches, unauthorised access, and third-party claims. OR We will

  • comply with all relevant laws that affect your data, including data protection, retention, and destruction laws
  • comply with any of your policies or procedures relating to your data that you communicate to us timeously in writing
  • have due regard to leading industry information security management codes of practice, where appropriate
  • have an individual to oversee compliance with relevant data protection laws;
  • not sell, dispose of, or encumber any of your data or try to do any of those things
  • be able to identify any of your data separately from any other data under our control
  • not disclose any personal information from your data, other than in terms of the agreement.]

7.5. Subcontracting. Subcontracting involves engaging a subcontractor outside our organisation to do work as part of providing the services. We may subcontract work involving your data, provided that:

  • where we have already subcontracted or are in the process of subcontracting work involving your data prior to the conclusion of this agreement, we inform you in writing of any pre-existing subcontractors
  • where we wish to engage a subcontractor after the conclusion of this agreement, we get your written permission to subcontract work involving your data beforehand
  • we notify you in writing of: (i) the purpose of sharing your data with the subcontractor; and (ii) how we have carried out due diligence on them
  • we do so only through a written agreement with the subcontractor which imposes the same obligations on them as are imposed on us
  • we remain fully liable for any processing of your data under the agreement by our subcontractor

7.6. Location. Your data will remain wherever we place it initially, unless we have to transfer it to another country to comply with our obligations to you. We will ask for and get your consent before OR You consent to us transferring it to our group of companies, associated companies, service providers, or agents who may be located in other countries for the purpose of providing the services.

  1. Confidential information

8.1. Definition. Confidential information is any information that the parties share with one another in terms of this agreement with the intention that the other party should keep it secret, such as personal information, business records, or customer details.

8.2. Responsibilities. Each party will keep any confidential information it receives from the other party under the agreement confidential and the receiving party will:

  • protect the other party’s interests
  • only use it to comply with their responsibilities under the agreement
  • only give it to their employees or agents that need it (and only as much as they need)
  • use reasonable security procedures to make sure their employees or agents keep it confidential
  • get promises of confidentiality from those employees or agents who need access to the information
  • not reveal the information to anyone else
  • not use it for any purpose other than under this agreement

8.3. End of agreement. The parties will give back to the other all confidential information of the other that they have at the end of the agreement, unless:

  • the other party agrees that they may destroy or retain it instead
  • it is lawfully in the public domain
  • someone else (a third party) who is allowed to reveal it gives it to them
  • someone gives it to them to comply with a court order or other legal duty

8.4. Indemnity. Each party indemnifies the other against any loss or damage that the other may suffer because of a breach of this clause by a party or its employees or agents.

8.5. Survival. This clause about confidential information is separate from the rest of this agreement and remains valid for five years after the end of this agreement.

  1. Changes

9.1. Ownership. We or our third-party licensors own all proprietary rights in our services and we or they may prosecute you for any violations of those rights.

9.2. Our technology. Our technology is anything that we have or acquire rights in and may use to perform our obligations under the agreement.

9.3. Retention of rights. We own all intellectual property rights in our technology and you may not use those rights without our permission. You do not acquire any rights in our technology if we use it to provide services to you.

9.4. Our trademarks. Our trademarks are our property and you may not use them without our permission. All other trademarks are their respective owners’ property.

9.5. Restrictions. You may not change, hire out, reverse engineer, or copy the services without our permission.

9.6. Your intellectual property. You grant us a non-exclusive and royalty-free licence to use any of your trademarks and copyright works which you deliver to us for the purposes of providing the services. We may not use them for any other purpose without your prior written permission. The licence expires automatically when the agreement ends. You retain all rights in your trademarks and copyright works despite this licence.

  1. Non-solicitation

You will not contract with any of our personnel, other than through us, who were involved in providing services under an order for the duration of that order or for 12 calendar months after its termination.

  1. Fees and payment

11.1. Payment. You will pay us the fees on the due date in the manner agreed between the parties in writing. You may not withhold payment of any amount due to us for any reason.

11.2. Late payments. Additional charges agreed between the parties in writing apply to any payment we receive after the due date and you must pay them to us on demand. We may stop providing any services until you have paid all amounts due.

11.3. Interest. Overdue amounts on any outstanding invoice will bear interest for our benefit from its due date until you pay it at whichever rate is higher between:

  • 2% above the prime (or prime lending) rate
  • or 15%

Interest will be payable on a claim for damages from when the damages were suffered.

11.4. Appropriation. We may use any money you pay us to settle your indebtedness under the agreement, despite any particular reason you may have paid it to us.

11.5. Certificate. We may appoint an accountant to sign a certificate that will be proof of the amount due by you and the date on which it is payable.

11.6. Tax. All fees exclude any tax (unless indicated otherwise), which you will pay where applicable in addition to the fees.

11.7. Payment profile. We may provide any registered credit bureau with information about your payment of amounts.

  1. Our warranties

12.1. Service warranties. We warrant that we will:

  • employ enough trained personnel with the knowledge and expertise to provide the services
  • use reasonable efforts consistent with prevailing industry standards to maintain the services
  • provide the services in accordance with all applicable laws

12.2. General warranties. We warrant further that we:

  • have the legal right and authority to perform our obligations under the agreement
  • will not knowingly introduce any malicious software into your systems
  1. Disclaimer of warranties

13.1. Disclaimer. You use the services at your own risk and we disclaim all other warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.

13.2. Exclusion of liability. Despite our warranties, we are not liable for any defects that your negligence, failure to follow our instructions, or misuse cause.

  1. Your warranties

14.1. Agreement warranties. You warrant that:

  • no one has induced you to enter into the agreement by any prior representations, warranties, or guarantees
  • you are not breaching any other agreement by entering into the agreement

14.2. Indemnity. You indemnify us against any claim for damages by any third party resulting from a breach of your warranties, including all legal costs. Legal costs means the costs that a lawyer may recover from their client for their disbursements and professional services if permissible under applicable law.

  1. Limitation of liability

15.1. Direct damages limited. We are only liable to you for any direct damages that the services may cause up to the total amount of fees that you have already paid us for them.

15.2. Indirect damages excluded. We are not liable for any other damages or losses that the services may cause you.

15.3. Your default. We are not liable for any damage or loss that your breach, misrepresentation, or mistake causes.

  1. Breach and termination

16.1. Breach. If either party

  • does not fix a breach within seven days of receiving written notice from the other party
  • breaches the agreement materially twice or more in six months
  • is bankrupt or has some legal disability
  • takes steps to close or is closed down (such as becoming insolvent or entering sequestration)
  • makes any settlement or arrangement with their creditors
  • or fails to pay a court order against themselves for a significant amount within 21 days

then the other party may:

  • make the party comply with the agreement
  • or immediately cancel the agreement in writing and claim damages from the other party, including fees already due

16.2. Suspension. We may immediately suspend your right to use the services if:

  • you try to gain unauthorised access to them
  • we decide that your use poses a security threat to us or another user other than you
  • there is evidence of fraud on your account
  • or we believe you are using them for an illegal purpose or in way that infringes a third party’s rights
  1. Termination

17.1. Termination for good cause. We may need to terminate the agreement immediately if we:

  • discontinue or stop providing the services
  • believe providing the services could burden or pose a risk to us
  • have to terminate to comply with a law
  • or determine that providing the services has become impractical

If we need to terminate, we will give you as much notice as reasonably possible in writing.

17.2. Termination for convenience. You may terminate the agreement or a specific order on at least 60 days written notice to us.

17.3. Duties on termination. We will stop providing the services, you will no longer be able to access them, and we may erase your data on termination, cancellation, or expiry of the agreement.

  1. Effect of termination

18.1. Acceleration. All amounts due to us for the services become due and payable on termination, cancellation, or expiration of the agreement.

18.2. Assistance. We may provide you with post termination assistance (such as data retrieval) subject to additional fees and conditions, but are not obliged to.

18.3. No expectation. The agreement does not create any expectation of continued service, agreement renewal, or any further agreement between the parties.

  1. General

19.1. Governing law. South African law governs this agreement.

19.2. Resolving disputes. Either party may inform the other in writing if there is a dispute. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails. If they go to arbitration, they will agree in writing on a recognized and appropriate forum for arbitration that is accessible to both parties.

19.3. Mediation. If negotiation fails, the parties must refer the dispute to mediation under AFSA’s rules. AFSA means the Arbitration Foundation of Southern Africa (or its successor or body nominated in writing by it in its stead).

19.4. Arbitration. If mediation fails, the parties must refer the dispute within 15 business days to arbitration (including any appeal against the arbitrator’s decision) under AFSA’s latest rules for expedited arbitrations. The arbitration will be held in English in Johannesburg. The parties will agree and appoint one arbitrator. If the parties cannot agree on the arbitrator within 10 business days after the referral, the Secretariat of AFSA will appoint the arbitrator.

19.5. Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that we may bring against you in connection with this agreement, even if the action or proceedings would otherwise be beyond its jurisdiction without prejudice to our right to institute any action in any other court having jurisdiction.

19.6. Notices and domicile. The parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents. Our email and street addresses are available on our website, while you provide your email and street addresses to us when concluding the agreement. The parties may change either address on 14 calendar days written notice to the other.

19.7. Beyond human control. Neither party is responsible for breach of the agreement caused by circumstances beyond human control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

19.8. Assignment. You may not assign the agreement to anyone. We may assign it to any successor or purchaser of our business or some of our assets.

19.9. Relationship. The agreement does not create an employment relationship between the parties.

19.10. Entire agreement. The agreement is the entire agreement between the parties on the subject.

19.11. Changes. We will notify you of any changes to the agreement by email. Those changes will only apply to future services orders. If you do not agree with the changes, you must stop using the services. If you continue to use the services following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

19.12. Waiver. Any favour we may allow you will not affect any of our rights against you.

19.13. Severability. Any term that is invalid, unenforceable, or illegal may be removed from the agreement without affecting the rest of it.

 

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://beyers-agri.co.za website (the “Service”) operated by Beyers-Agri (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Beyers-Agri and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Beyers-Agri.

Beyers-Agri has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Beyers-Agri shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

Last updated: 07/08/2018

Beyers-Agri (“us”, “we”, or “our”) operates the Beyers-Agri website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://beyers-agri.co.za

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

SERVICES REFUND POLICY

  1. Our services

We supply online and print media classifieds advertising services.

  1. Read instructions

Please carefully read and follow all instructions that come with our services. For example, any documents that help you use our services. Please also read our website at for tips on using our services.

  1. Cooling-off period

Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person –- in other words, a human being. You must also be the end user of the service. The transaction must be an electronic transaction –- a transaction concluded via (in whole or in part) a website, email, or SMS.

  1. Our warranty

We warrant that we will provide all our services as soon as reasonably possible after you have informed us that you would like us to begin providing the services.

  1. Refund of services in terms of cooling-off period

The right to cancel does not apply to any services where you have given us your permission to provide them to you within seven days of accepting your order.

  1. Pre-payment

If the right to cancel does apply and you have prepaid the price of the services, we will refund you the price of the services within 30 days of the date on which you cancelled the order.

  1. Services

An unsatisfactory service is one that was not provided in a way or was not of a level of quality that an average person would expect of that type of service.

  1. Statutory compensation

We will refund the price of any unsatisfactory service that you submit a successful claim for. Refund claims must follow our refunds procedure below.

  1. Choice of compensation

Any customer that is also a consumer under the CPA may decide whether we should either:

    • provide them with additional services to remedy the unsatisfactory service
    • or refund them for unsatisfactory service
    • We will decide how to compensate any of our other customers.
  1. Warranty on remedies

We warrant that we will provide all additional services to remedy unsatisfactory services as soon as reasonably possible after you chose for us to, or we decide to remedy any unsatisfactory service.

  1. Procedure for refunds from other service providers

Customers of other service providers (such as downstream service providers who pass on our services to other customers) must submit claims for unsatisfactory services directly to that service provider. Customers must use the correct refund procedure. Please call the customer services department of the relevant service provider for details of their refund procedures.

  1. Delays in providing services

We will diligently try to provide the services as agreed. But, there may be delays which are not our fault that prevent us from providing the services. We will notify you of any delays caused by reasons beyond our control.

  1. Place date and time for providing services

Except for when the services are provided over the Internet, we will only provide you with the services at the place and at the date and time agreed to between us. If we are unable to provide the services to you at the place, date and time as agreed for any reason, we will contact you and agree a new place, date and time to provide the services to you.

  1. Assignment of the services

We may assign our rights and duties under the agreement, including our duty to provide the services to you, to any successor or purchaser of our business or some of our assets. Any successor or purchaser will provide alternative services similar to ours that are reasonably accessible to you.

  1. Our refunds procedure

You must use our refunds procedure for claiming for unsatisfactory services, or else we may refuse to process the claim. Our refunds procedure is as follows:

    • Ask our customer services department (details below) to fax, post or email the form to you
    • fill in the form with your contact details, date and place of purchase, and how and why you believe the services were unsatisfactory
    • email, fax, post or deliver the refund claim form to customer services (customer services should contact you with a refund claim number within 24 hours of receipt, otherwise you must contact them to get the number)
    • our customer services department may tell you that they do not believe you have a claim (in this case, we may refuse to pay a refund)
    • we will notify you once we have received the refund claim form associated with your claim and we will then investigate as soon as reasonably possible whether the services we provided you were unsatisfactory (we will create a report whether we believe the services were of a level of quality that an average person would expect of that type of service or not)
    • if the services were cancelled too late or our report says that we believe the services were of a level of quality that an average person would expect of that type of service, then we will inform you that we are unfortunately unable to remedy or refund the service (we will send you the written report)
    • if our report says that we believe the services were not of a level of quality that an average person would expect of that type of service, then we will contact you and inform you of the next steps
  1. Dispute resolution

If we do not accept that we provided an unsatisfactory service, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombudsman or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.

  1. Our customer services department contact details

Our customers can contact our service department as follows:

    • Phone number: 082 944 0763
    • Email address: admin@beyers-agri.co.za
    • Postal address: P.O. Box 334, Lichtenburg, 2740
    • North-West Province
    • Office hours: 08h00 to 16h30
  1. Customer queries and complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our services, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our services.

ADVERT CRITERIA AND USER POLICY

Please take note of the following advert criteria and user policies when it comes to placing adverts on the Beyers-Agri website.

  • Only platform-related ads are to be placed.
  • Include a detailed description of the item to increase your ad quality and response.
  • Images of the item will increase your ad quality, please add as many as you wish:
    – Use original images. not generic/stock images
    – Ensure images are clear and not pixelated
    – Do not use watermarked images from other platforms.
  • Ads must contain both contact number and verifiable email address.
  • Unique adverts may only be placed in one region and one category. No duplications will be allowed (this includes using the same image/text in various ads).
  • NO warnings or complaints against scammers or other ads as ad text.
  • NO ads indicating “takeover of instalments” on vehicle financing.
  • NO ads stating “Blacklisted/ITC clients welcome” (prohibited by the NCA).
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